Frequently Asked Questions

How much do they cost?

Our delicious ice pops are just $5 per pop.

Is there a minimum order quantity?

Our minimum order quantity is 100 ice pops.

How do I design the best pops?

Good question. We have prepared this quick and easy guide to make sure you get the most from your Pixsweet experience and custom Pixsweet ice pops.

1. Learn + Get Inspired
First, we suggest looking around and gaining inspiration from the designs already created on the site. It’s the perfect place to start and you may find something you love already to customize with your name, a special date, or a hashtag

2. Open your mind
Open your mind up to the sweet possibilities! Love unicorns? Great! Click here to see our Pixsweet Unicorn (We call her Mabel) as a start or enter “unicorn” here to see all the magical images you could create in digital ice.

3. Pick the right shape
When you search for shapes, several may come up to choose from. You can pick your favorite and move it around easily on the PixStix. This is where you are the designer! We won’t tell you what to do but we will offer suggestions and cautions if the shape is not fitting properly or looks like it may not make a great end product. We want you to be happy with the results but Pixsweet puts you in the driver’s seat as the creative ice pop mastermind.

Caution point: Make sure to look at how the pop sits on the PixStix and acknowledge any cautionary popups.

The PixStix was designed to also be a scooping tool for those who are looking to create something that does not necessarily sit on top of the stick but please make sure you are happy with your chosen shape before you move on.

4. Custom Text
Add your name, your sweetheart’s name, a special date, birthday, lucky number, or even hashtag! You can pick from several fonts and adjust the size of the text on the shape by pulling at the corner of the text box.

5. Flavor time!
We put a lot of time and effort into finding the best tastemakers and flavor creators . Pick the flavor you want for your pops (one per design order) and your design is complete!

How long does it take?

Beta period: we’ll contact you to provide an expected delivery date after we’ve received your order. We'll let you know as soon as your pops are on their way.

Can you make my order faster?

We will always do what we can to make your custom ice pop dreams come true! Please email hello@pixsweet.com and we will see what we can do to help!

How will my order be shipped?

We guarantee that your pops will arrive frozen by our delivery person in reusable coolers with dry ice. Please be careful handling dry ice and do not put it in direct contact with your skin.

Currently we offer delivery to addresses in the Los Angeles area only

If you live outside of LA and would like to place an order, please email hello@pixsweet.com and we’ll do our best to get Pixsweet pops to you!

We recommend opening your package as soon as it arrives, and getting your pops straight into the freezer.

What if no one is home to accept the package?

We use plenty of dry ice to pack our pops, enough to last through the day and into the evening. We ask our courier service to ‘leave package without signature’ so that it will be left (usually at your door) if no one is home to sign for it. When delivering to apartments and condos, orders are usually left at the building reception. We deliver without signature so that we can ensure that your order is frozen when you receive it.

Sending a gift?

Each Pixsweet delivery is marked “keep frozen” and contains information regarding safe handling of dry ice. We don’t include any pricing information in our packages.

Can you tell me about your flavors and ingredients?

Our completely natural and vegan ice pops contain the following ingredients:

  • The Dark Side: blackberry, watermelon, lime, organic agave
  • I Call Her Red: strawberries, raspberries, lemon, organic agave
  • Super Greens: grapes, apples, kale, banana
  • Cha Cha Cha: mango, pineapple, lime, chia, salt
  • Coco Yum: coconut milk, coconut cream, vanilla, and date syrup

How long can I store my ice pops?

Our products are made with completely natural ingredients and contain no artificial preservatives. As a result, you should enjoy your ice pops within three months of receiving them.

Can I make anything that I like?

Sure! Within reason. We’re excited to create the pops of your dreams, but please note that you may only create ice pops using images that are freely available for this purpose. We can’t create pops using images, artwork or logos that are covered by copyright/trademark that prohibit this use. Click here to review our basic intellectual property guide

Can I talk to you about collaborating?

Yes please! We’d love to hear from you: hello@pixsweet.com

Do you offer wholesale pricing?

We do and we'd love to hear from you hello@pixsweet.com

Do you accept returns?

We don’t accept returns – please don’t send your order back to us as the ice pops will melt before they arrive. If something isn’t quite right with your order please get in touch and we’ll be very happy to help: hello@pixsweet.com

Welcome to Pixsweet

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